Everything the inbound line needs — in detail.

Natural, low‑latency AI voice agents answer tier‑1 inbound over your existing SIP. They handle the routine and pass the rest to your team with full context.

• Runs on your SIP. Connects to the telephony you already use — no rip‑and‑replace.
• Low latency, natural turn‑taking. Callers can interrupt (barge‑in) and the agent responds in real time.
• On your scripts. Follows the scenarios and rules you set — it doesn't improvise outside them.
• Recorded and transcribed. Every call has a full recording and transcript for review and QA.

One operating model for voice and text. gptagent handles web chat and messaging with the same agents, scripts and quality controls as your phone line.

• Web chat and messaging from one setup — consistent answers wherever customers reach you.
• Session‑aware. Keeps context across the whole conversation.
• Same scripts, same QA. No drift between channels.
• Structured outcomes. Tagged results written back to your systems.

An AI judge scores every call and chat on your own rubric — not a 2% sample. Agents get better on real traffic through safe A/B testing.

• 100% coverage. Every conversation scored on your rubric, with tags and reasons.
• Your rubric, your standard. You define what "good" means; the judge applies it consistently.
• Primary / Challenger. A new version runs against the current one on live traffic; the better one wins — safely.
• Auditable, not a black box. Transcripts, scores and tags you can review.

When a conversation needs human judgment, the agent hands it to your team with the whole transcript. Exception handling, not a wall.

• Full context on handoff. Your agent gets the entire conversation, not a cold transfer.
• You set the triggers. Escalate on topic, sentiment, policy — or the moment the caller asks for a person.
• Warm, not abrupt. The customer isn't sent back to square one.

gptagent runs through your existing SIP and writes clean outcomes into the tools you already use. Agents can use your connected tools within your rules.

• Your telephony. Runs over your existing SIP — no new phone stack.
• Writes to your systems. Structured outcomes land in your CRM / systems via integration.
• Tool access. Agents can look things up and take routine actions through connected tools, inside your rules.

Full transcripts, tags and QA scores feed your reporting — so you can see performance, spot issues, and act on them.

• Transcripts + tags on every conversation, searchable and structured.
• QA scores into your reporting. The quality picture, not just call counts.
• Trends over time. What's working, what's slipping, where to improve.

Manage separate lines, scripts and reporting for each brand, team or client — isolated from each other — in a single console. Built for agencies and BPOs running more than one account.

• Isolation per brand or client. Data and configuration stay separate — one client never sees another's.
• One console. Manage every line without juggling tools or logins.
• Per‑line scripts and reporting. Each brand keeps its own voice, rules and numbers.